CHENNAI: Uniphore Software Systems, a Chennai-based speech recognition solutions company, today announced the availability of the next version of their popular speech analytics solution, auMina. auMina version 2.5 enables the analyst to effectively address business outcomes using a patented ratings engine. This release introduces a Business Process Management layer and advanced machine learning capability to aid the configuration of the business outcomes and a completely redesigned User Experience.
auMina is a state-of-the-art speech analytics software solution that provides real-time actionable business insights, measures and continuously improves agents’ knowledge, demeanor, sales skills and adheres to processes and policies.
Speaking of the launch, Umesh Sachdev, Co-founder and CEO of Uniphore said, “We are excited to roll out this new version of our speech analytics software, auMina. This version will not only drive enhanced customer experience, but will also offer a range of solutions that will help enterprises realise their business objectives at a much faster rate. With ever-growing consumer needs, it is crucial for enterprises to deploy solutions that rapidly address key business issues. auMina 2.5 is specifically designed to drive key business outcomes for our clients.”
Additional features of this new release include an enhanced ability to perform root cause analysis on data and a refined emotion detection capability.
auMina supports over 80+ international languages, including 14 Indian languages with an astounding 95% accuracy. With its real-time transcription and sentiment analysis of customer interaction, auMina is a generation ahead of the present industry technology. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain valuable insights about customer lifetime value, voice of customer and end-customer satisfaction index.
Uniphore Software Systems is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Singapore and U.A.E with about 100 employees spread across all locations. Uniphore’s investors include Kris Gopalakrishnan, IDG Ventures India, India Angel Network, Yournest Fund and Ray Stata. Uniphore has worked with over 70 enterprise customers and served over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific in 2014 and was also ranked as the 10th fastest growing technology company in India by Deloitte Fast 50 in 2015. Uniphore’s Co-Founder and CEO, Umesh Sachdev was recognized by the TIME Magazine list of 2016 amongst ’10 Millennials Changing The World’, and in India’s edition of MIT Technology Review’s ‘Innovators Under 35′ for the year 2016. http://www.uniphore.com.